Frequently Asked Questions - NairaBase Market

Question 1

How do I create an account on NairaBase Market?

Accepted Answer

Click 'Sign Up' on the homepage, enter your email or phone number, create a secure password, and verify your account via OTP. Complete your profile to start buying or selling instantly.

Question 2

Is it safe to buy and sell on NairaBase?

Accepted Answer

Yes. NairaBase uses secure escrow payments, verified seller badges, buyer protection policies, and 24/7 fraud monitoring to ensure safe transactions across Nigeria.

Question 3

How does escrow payment work?

Accepted Answer

When you pay, funds are held securely in escrow until you confirm receipt of your item. Only then is the payment released to the seller — protecting both buyers and sellers.

Question 4

What can I sell on NairaBase Market?

Accepted Answer

You can sell phones, laptops, cars, electronics, fashion, property, and more. All listings must comply with our community guidelines and Nigerian law.

Question 5

How do I contact customer support?

Accepted Answer

Reach us via in-app chat, email at support@nairabasemarket.com, or call our Lagos helpdesk. We respond within 2 hours during business days.