Last Updated: January 15, 2024
1. Information We Collect
When you use NairaBase Market, we collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, date of birth
- Account Information: Login credentials, profile picture, account preferences, KYC documents
- Transaction Information: Products bought/sold, payment history, shipping details, delivery confirmations
- Technical Information: IP address, browser type, device information, operating system
- Usage Data: Pages visited, products viewed, search queries, time spent on site
- Communication Data: Messages exchanged with other users, support tickets, chat history
2. How We Use Your Information
We use your information for the following purposes:
- To create, verify, and manage your account
- To process transactions and facilitate payments through our escrow system
- To communicate with you about orders, updates, and important announcements
- To personalize your experience and show relevant products and recommendations
- To improve our platform, fix bugs, and enhance user experience
- To prevent fraud, detect suspicious activity, and ensure platform security
- To comply with legal obligations and enforce our terms of service
- To send marketing communications (with your consent)
3. Information Sharing
We do not sell your personal information. We may share your information in these limited circumstances:
- Service Providers: Payment processors (Paystack, Flutterwave), shipping companies, cloud hosting, analytics providers
- Legal Authorities: When required by law, court order, or to protect our rights or users' safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for all data transmission between your browser and our servers
- Secure Storage: Passwords are hashed, sensitive data is encrypted at rest
- PCI Compliance: We comply with PCI DSS standards for payment processing
- Access Controls: Strict internal access controls and authentication requirements
- Regular Audits: Regular security audits, penetration testing, and vulnerability assessments
- Data Backup: Regular secure backups to prevent data loss
5. Your Privacy Rights
Under Nigerian and international privacy laws, you have the following rights:
Right to Access
Request a copy of your personal data
Right to Rectify
Correct inaccurate or incomplete data
Right to Delete
Request deletion of your data
Right to Object
Object to certain data processing
Right to Portability
Receive your data in a portable format
Right to Withdraw Consent
Withdraw consent at any time
To exercise any of these rights, please contact us at privacy@nairabasemarket.com.
6. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.
- Essential Cookies: Required for site functionality (login, cart, checkout)
- Functional Cookies: Remember your preferences (theme, language, currency)
- Analytics Cookies: Help us understand how you use our site
- Marketing Cookies: Show relevant ads and measure campaign effectiveness
7. Children's Privacy
NairaBase Market is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it immediately.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information after account closure:
- Transaction records for legal and accounting purposes (up to 7 years)
- Chat history and communications for dispute resolution (up to 2 years)
- Aggregated, anonymized data for analytics indefinitely
9. International Data Transfers
Your information may be transferred to and processed in countries outside Nigeria where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.
10. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page with an updated "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:
- Email: privacy@nairabasemarket.com
- Phone: +234 (0) 123 456 7890
- Address: Lagos, Nigeria
- Response Time: We respond to all inquiries within 5 business days